Healthcare Assistant

Job description

Job responsibilities

JOB DESCRIPTION

Post

HCA

Reporting to

Nursing Services Manager

PURPOSE OF THE ROLE

The Health Care Assistant is accountable to the Nursing Services Manager

To support the GPs and Practice Nursing Team in providing care and advice to patients and carers

To support the surgery administration team in the preparation of patient documentation.

To provide a confidential and appropriate response to patients.

To liaise closely with Practice Nurses regarding clinical competence, training, and development requirements.

The Health Care Assistant will work as part of the Practice team, at times without direct supervision, undertaking tasks delegated by the Nursing Services Manager, Practice Nurses, and GPs, working very closely and liaising with the Practice Nurses in particular.

MAIN DUTIES AND RESPONSIBILITIES

To support the nursing and doctor team in providing care and advice to patients and carers, encouraging self-care and the achievement of independence, where appropriate. To support administration staff in preparation of accurate and up to date patient documentation.

To administer the Influenza vaccine and Pneumococcal vaccine under indirect supervision of a regulated professional, according to strict protocol.

To carry out phlebotomy

Carry out routine health checks as advised by the clinical lead

To gain the underpinning knowledge and practical skills to administer basic life support if necessary.

To provide treatment room nursing care. To include wound management, venepuncture, ear irrigation and ECG, routine

To maintain a professional image and always observe confidentiality

To maintain accurate records of patient documentation. To maintain accurate, timely and legible records of patient care including data input and submission of statistical information as required

To prepare and maintain clinical environments according to Health & Safety and Infection Control policies.

To contribute to the ordering, distribution, and maintenance of equipment

To feedback and report on the condition and welfare of patients to the appropriate clinician.

To participate in research and audit activity as appropriate

To undertake any other duties that may be reasonably required as a direct response to surgery requirements.

To work in accordance with policies, procedures and protocols recognised by Practice.

Cultural

LEARNING & DEVELOPMENT

Ensure continuing education, training and development is undertaken to meet role specific and governance guidelines for Continuing Professional Development.

Continue to develop soft skills and emotional intelligence in line with the requirements and culture and to uphold the values and culture of Belvoir Health Group.

BEHAVIOURS

Belvoir Health Group staff should strive towards the following behaviours to support their professional development and working life

o Communicate appropriately, clearly and know when to listen

o Polite and professional always

o Self- starting, inquisitive, and determined

o Organised, Structured and Purposeful

o Diplomatic, Tactful, Emotionally Aware

o Determined, Focused and Resilient

o Self -Aware as an individual or part of a team

o Happy to Contribute, Respectful, Adaptable

o Eager to learn and seek the highest outcomes

o Patient and outcome focused

o Respectfully challenging and decisive

o Know when to ask for help

o Work Safely

ADMINISTRATION & GENERAL

As an employee of the Belvoir Health Group, it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with Practice requirements and instructions.

The post holder may be required to travel as part of their duties to other sites in the PCN

To work to the agreed standards, policies and procedures, values and beliefs of the organisation

The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan.

Person Specification

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Ability to work under pressure and to tight deadlines
• Problem solving skills
• Interpersonal skills

Desirable

• Phlebotomy skills

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Ability to work under pressure and to tight deadlines
• Problem solving skills
• Interpersonal skills

Desirable

• Phlebotomy skills

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Desirable

• Current First Aid Certificate
• NVQ 2 or equivalent in health care field
• Venepuncture

Experience

Essential

• Experience of working with the public

Desirable

• Experience of HCA Work
• Experience of working within General Practice

Behaviour

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self-motivated
• Flexibility
• Confidentiality

Knowledge

Desirable

• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Belvoir Health Group

Rivermead

Cotgrave

Nottingham

NG12 3UQ

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)