Care Co-ordinator

Job responsibilities

JOB DESCRIPTION

Post - PCN Care Coordinator

Salary Grade - £22,076 - £24,700

Reporting to - Service Lead / Manager

PURPOSE OF THE ROLE

The post holder will work closely with teams to assist in co-ordinating care utilising population health intelligence. The role will promote integrated working across Rushcliffe Primary care network (PCN), General Practice and existing statutory and voluntary health and social care services.

The role supports a variety of services including, but not exclusive to; mental health, social prescribing, pharmacy, respiratory, vaccination, care homes, extended hours and other services identified as a priority within the Primary care network (PCN).

MAIN DUTIES AND RESPONSIBILITIES

· Understand what a primary care network is, and how support is provided to patients as a result of improved collaboration of working between health and social care services.

· Utilise data to help identify and work with groups of patients to deliver personalised care.

· Record patient interventions / contacts on relevant electronic database systems within agreed time scales (e.g. SystmOne / Pinnacle).

· Contribute to report generation, analysis and production using electronic systems such as e-Healthscope.

· Support patients to book appointments, as part of the various projects, programmes and clinical initiatives.

· Help people to manage their needs through answering queries, making and managing appointments, and making sure that people have understandable written or verbal information to help them make choices about their care.

· Support or manage clinics as required – including staff rotas.

· Assist people to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing.

· Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care staff.

· Support the coordination and delivery of mutli-disciplinary meetings within the PCN.

· Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN.

· Raise awareness within the PCN of shared decision-making and decision support tools.

· Identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations.

· Provide coordination of, support and participate in relevant internal and external working groups and provide project support where requested.

· Work with key people in the PCN to develop & support collective general practice projects including areas of federated working.

· Work closely and in partnership with the Social Prescribing Link Workers.

· Adhere to organizations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

· Maintain up to date skills and knowledge and maintain awareness of professional issues.

· Works without supervision, plan own workload, and seek guidance as required from line manager and colleagues.

· The post holder should demonstrate good organization and time management skills.

· Use clinical systems for record keeping, audit and evaluation.

· Develop and implement data collection systems that will provide accurate and timely data.

· Administrative support for clinicians.

· Maintain confidentiality at all times.

LEARNING & DEVELOPMENT

Ensure continuing education, training and development is undertaken to meet role specific and governance guidelines for Continuing Professional Development.

Continue to develop soft skills and emotional intelligence in line with the requirements and culture and to uphold the values and culture of PartnersHealth.

Undertake ongoing training as required for the role of the care co-ordinator.

SAFEGUARDING RESPONSIBILITIES

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:

• Attending mandatory training on Safeguarding children and adults.
• Making sure they are familiar with their and the organisation’s requirements under relevant legislation.
• Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.

· Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.

· Adhere to information governance polices and processes.

MOBILITY

You will be expected to work across any of the PCN sites as required, which may include care homes in the PCN remit and remote working

BEHAVIOURS

Partners Health staff should strive towards the following behaviours to support their professional development and working life

o Communicate appropriately and clearly and also know when to listen

o Polite and professional at all times

o Self- starting, inquisitive and determined

o Organised, Structured and Purposeful

o Diplomatic, Tactful, Emotionally Aware

o Determined, Focused and Resilient

o Self -Aware as an individual or part of a team

o Happy to Contribute, Respectful, Adaptable

o Eager to learn and seek the highest outcomes

o Patient and outcome focused

o Respectfully challenging and decisive

o Know when to ask for help

o Work Safely

o Visible leadership and consistent management

ADMINISTRATION & GENERAL

As an employee of the PartnersHealth, it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.

To work to the agreed standards, policies and procedures, values and beliefs of the organisation.

The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisation’s business plan.

Knowledge, Training & Experience

Essential

• Have ICT skills and knowledge of general software applications relevant to the post, including Word, Excel and management information systems
• GCSE Grade A to C in English and Maths
• Relevant experience in a similar role, involving data and the need for accuracy
• Experience of multi-tasking in a complex and demanding environment

Desirable

• Experience of working within healthcare
• Experience of working in primary care

Qualities & Attributes

Essential

• Excellent attention to detail and the capacity to work accurately and calmly under pressure in a busy environment
• Ability to keep accurate records
• Administration and organisational skills to a high level
• Well organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to prioritise tasks effectively to meet deadlines and to reprioritise in response to changing needs
• Integrity, sound professional judgement
• Self-motivated and able to work with minimal direction
• Ability to work effectively under pressure
• Hard working and reliable
• Resourceful with the ability to think outside the box
• Understanding of the importance of confidentiality and GDPR
• Problem solving and analytical skill

Interpersonal Skills

Essential

• Excellent Communication skills
• Across all forms of media to include telephone, email and in person
• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service

Other

Essential

• Driver with sole use of vehicle

Autonomy

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales