Job responsibilities
JOB DESCRIPTION
Post: Team Leader VHG
Salary Grade: TBC
Reporting to: Practice Manager
Accountable to: Practice Manager
PURPOSE OF THE ROLE
This role manages the daily delivery of services for a defined operational area within VHG. This includes people, administrative, building, and operational management that complies with statutory and CQC guidelines and will contribute to a high standard of patient primary care.
MAIN DUTIES AND RESPONSIBILITIES
Management of staff:
· Management of Village Health Group staff in the provision of high-quality customer focused services for a defined operational area.
· Ensure staff are monitored and developed ensuring professional operational standards and excellence in patient care and safety are implemented and maintained.
· Organisation of rotas (appointment book and annual leave) are implemented to ensure an adequate and safe level of staff at all times.
- Assist in monitoring and evaluating performance of staff against objectives, help to identify and manage change
- Monitor relevant day to day operations, in relation to patient services ensuring it remains effective
- Maintain effective communication both within Village Health Group and within all the relevant agencies
- Arrange team meetings; prepare agendas and distribution of minutes as necessary
- Carry out appraisals 1-1’s and other staff activities to manage performance and develop staff
- Assist in the development of protocols, review and update as required in conjunction with the Operations manager
- Alongside the HR manager, provide a range of HR management services, including recruitment, selection, supervision, training, health & safety, discipline and grievance and delegation of workloads for all members of the Admin/Dispensary/Reception teams
- Organise and manage meetings to promote good team working across the group
Operational
· Take the lead on management of an area of operational delivery as agreed with senior practice management
· Be a subject matter expert for identified area of delivery and able to coach staff on support areas such as IT, operational procedure, and process
- Liaise with third party suppliers to solve problems in relation to defined area of operations ensuring a smooth service for end users
- Initiate, develop and maintain excellent third-party relationships, e.g.: patient group and other stakeholders to grow, maintain and support services and performance delivery
- Develop effective working relationships with other leads within the group to ensure a smooth support of clinical delivery
- Take the lead on ensuring day to day operational problems are resolved to ensure a high-class service for patients
- Take the lead on resolving complaints and other operational issues to ensure a high-quality service is delivered for stakeholders
- Ensure confidentiality and GDPR legislation is complied with for area of operational delivery
- Ensure a high standard of communication is maintained with service users for your area of delivery utilising a variety of communication mediums including verbal, websites, and social media
- Participate in regular audits across all services regarding patient satisfaction conducted in conjunction with the reception team and phone system audit
- Use all feedback from patients and staff to improve the front line service and area of operational delivery,
- Act as primary point of contact for the dissemination of information and communication with internal and external parties
Health & Safety compliance
- Carrying out regular health & safety checks as required by health & safety regulations
- Liaising with external organisation to ensure mandatory checks are completed
- Identification of any corrective action required in relation to health & safety compliance, including staff training
- Ensuring any corrective action is taken in relation to health & safety compliance or discussing with the Practice Manager as appropriate
CULTURAL
Learning & Development
Ensure continuing education, training and development is undertaken to meet role specific and governance guidelines for Continuing Professional Development.
Continue to develop soft skills and emotional intelligence in line with the requirements and culture and to uphold the values and culture of Village Health Group.
Safeguarding Responsibilities
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:
- Attending mandatory training on Safeguarding children and adults.
- Making sure they are familiar with their and the organisation’s requirements under relevant legislation.
- Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.
- Reporting any concerns to the appropriate authority.
Mobility
Employees may be required to work at any sites within Village Health Group.
BEHAVIOURS
Village Health Group staff should strive towards the following behaviours to support their professional development and working life
o Communicate appropriately and clearly and also know when to listen
o Polite and professional at all times
o Self- starting, inquisitive and determined
o Organised, Structured and Purposeful
o Diplomatic, Tactful, Emotionally Aware
o Determined, Focused and Resilient
o Self -Aware as an individual or part of a team
o Happy to Contribute, Respectful, Adaptable
o Eager to learn and seek the highest outcomes
o Patient and outcome focused
o Respectfully challenging and decisive
o Know when to ask for help
o Work Safely
o Visible leadership and consistent management
ADMINISTRATION & GENERAL
As an employee of Village Health Group it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with Practice requirements and instructions.
To work to the agreed standards, policies and procedures, values and beliefs of the organisation.
The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan.
