Receptionist/Administrators x 2

PartnersHealth

Information:

This job is now closed

Job overview

We have an exciting opportunity forReceptionist/Administrators to join our team.

Village Health Group is located in 4 sites across South Rushcliffe and currently serves 25,637 patients. We are looking to recruit two confident and dynamic people to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice. Please see the job description and person specification for more details.

The successful applicants would be required to work 37.5 hours per week, between 07:45 to 18:30 on a rota basis. They would also need to be able to travel to all of our 4 sites, so access to transport will be essential.

Main duties of the job

The successful applicants will need to have an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure.

A background in a related administrative role would be useful but is not essential, but a desire to learn is a must. Training will be provided to the right candidate and previous applicants need not apply.

About us

We are a friendly, enthusiastic, well organised practice committed to offering quality care while achieving high QOF targets.

SystmOne clinical system.

We are part of the PartnersHealth GP Federation working together with practices in Rushcliffe, and part of the Rushcliffe PCN.

NHS pension EAP package.

Interview dates: - 21st, 22nd and 23rd June.

For further details please contact: Angela Butchart or Leanne Burton on 01509 842181.

Job description

Job responsibilities

Job Title:Reception/Admin

Responsible to:Team Leader / Practice Manager

Responsible for:N/A

Job Purpose:To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

1.Making appointments

2.Taking requests for prescriptions from housebound patients

3.Giving out results

4.Ambulance transport bookings for on the day service

5.Home visit requests

6.Deal with general enquiries and complaints

7.Contacting other providers

Reception Duties

8.Register new patients and temporary residents, when required

9.Greet and direct patients and visitors

10.Making appointments

11.Handing out prescriptions

12.Ensure outstanding queries are explained and handed over to next shift, as necessary

13.Respond to needs of doctors and nurses during surgery

14.Collect payments from patients for non-NHS services

15.Deal with general enquiries and complaints

Filing

16.Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

17.Dealing with requests for repeat prescriptions

18.Raising prescriptions as per Practice protocols

19.Dealing with queries relating to prescriptions

General

20.Input and extract information from Practice computer system

21.Observe health and safety guidelines at all times

22.General housekeeping (e.g. keeping reception and waiting areas tidy)

23.Any other reasonable duties as necessary

24.Observe Confidentiality policy and guidelines at all times

25.Opening up / locking up of practice premises and maintaining security in accordance with practice protocols

26.Have an overview of admin tasks (eg. cytology admin, recalls)

Person Specification

Behaviours

Essential

  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

Desirable

  • -

Knowledge

Essential

  • -

Desirable

  • Knowledge of SystmOne

Skills

Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills

Desirable

  • -

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Rivermead

Cotgrave

Nottingham

NG12 3UQ


Employer's website

https://www.partnershealth.co.uk

Date posted

01 June 2021

Pay scheme

Other

Salary

£9 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0045-21-7038

Job locations

Rivermead

Cotgrave

Nottingham

NG12 3UQ


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Supporting documents

For help with your application, contact:

Angela Butchart

angela.butchart@nhs.net

01509842181

If there's technical issues with the website, contact:

Email:

nhsbsa.nhsjobs@nhsbsa.nhs.uk

Telephone:

0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.