Receptionist/Administrators x 2
This job is now closed
We have an exciting opportunity forReceptionist/Administrators to join our team.
Village Health Group is located in 4 sites across South Rushcliffe and currently serves 25,637 patients. We are looking to recruit two confident and dynamic people to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice. Please see the job description and person specification for more details.
The successful applicants would be required to work 37.5 hours per week, between 07:45 to 18:30 on a rota basis. They would also need to be able to travel to all of our 4 sites, so access to transport will be essential.
Main duties of the job
The successful applicants will need to have an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure.
A background in a related administrative role would be useful but is not essential, but a desire to learn is a must. Training will be provided to the right candidate and previous applicants need not apply.
We are a friendly, enthusiastic, well organised practice committed to offering quality care while achieving high QOF targets.
SystmOne clinical system.
We are part of the PartnersHealth GP Federation working together with practices in Rushcliffe, and part of the Rushcliffe PCN.
NHS pension EAP package.
Interview dates: - 21st, 22nd and 23rd June.
For further details please contact: Angela Butchart or Leanne Burton on 01509 842181.
Responsible to:Team Leader / Practice Manager
Job Purpose:To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
2.Taking requests for prescriptions from housebound patients
3.Giving out results
4.Ambulance transport bookings for on the day service
5.Home visit requests
6.Deal with general enquiries and complaints
7.Contacting other providers
8.Register new patients and temporary residents, when required
9.Greet and direct patients and visitors
11.Handing out prescriptions
12.Ensure outstanding queries are explained and handed over to next shift, as necessary
13.Respond to needs of doctors and nurses during surgery
14.Collect payments from patients for non-NHS services
15.Deal with general enquiries and complaints
16.Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)
17.Dealing with requests for repeat prescriptions
18.Raising prescriptions as per Practice protocols
19.Dealing with queries relating to prescriptions
20.Input and extract information from Practice computer system
21.Observe health and safety guidelines at all times
22.General housekeeping (e.g. keeping reception and waiting areas tidy)
23.Any other reasonable duties as necessary
24.Observe Confidentiality policy and guidelines at all times
25.Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
26.Have an overview of admin tasks (eg. cytology admin, recalls)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
01 June 2021
£9 an hour