Job summary
Solihull
Healthcare Partnership (SHP) have an exciting opportunity available for an
PCN Operation Manager to join our team.
Within
the role you would manage and coordinate all aspects of the practices
day-to-day operational management, motivating and managing employees,
optimising efficiency and developing patient services across all of the SHP
sites.
You
will lead, support and develop the delivery of Planned and Unplanned services
to ensure income is maximised without compromising safety and patient
care. As well as overseeing the
generation and maintenance of clinical rotas.
Main duties of the job
The PCN Operations Manager
is a lead role within a complex environment of primary care management. They
will manage the day-to-day operations of the PCN, including managing staff and
physical resources.
The PCN Operations Manager will be responsible for the
delivery of the PCN DES including delivery of targets associated with the PCN
Investment & Impact Fund requirements and instrumental in SHP PCN progressing
its PCN development plan. This role will work closely with other SHP Senior
Management Team and SHP Board members and develop strong relationships with
local partner organisations.
About us
SHP
are a Solihull based partnership looking after 56,000 patients and operating
out of 7 sites. This role provides an
opportunity to join a large forward thinking organisation whose vision is to be
the most respected Primary Care provider in the West Midlands.
The
role provides the chance to progress and have a real impact on the future of
healthcare. Through our centralised
back-office functions, our systems are organised so we can concentrate on
healthcare and not administration. Our
practices place great value on teaching, training and mentorship within the
team.
Job description
Job responsibilities
Operational
-
Lead the
management and delivery of the PCN DES requirements
-
Be responsible
for the management of operational processes of the PCN and for the development
of Standard Operating Procedures for PCN services
-
Help develop
strategies to progress the overall development of the PCN, with reference to
the Maturity Matrix and the PCN Development Plan
-
Support the PCN
Clinical Director and CEO in identifying projects and necessary workstreams
-
Implement
projects and pathways
-
Contribute to
the development of key performance indicators for the successful assessment
of individuals and work stream success.
-
Be responsible
for managing PCN physical resources and ensure PCN premises are well
maintained and fit for purpose
-
Have a good
understanding of CQC and other regulatory requirements and ensure PCN
compliance
-
Analyse service
specification, performance indicators and data collection requirements to
inform design for new PCN services
-
Collate
feedback / analysis data on behalf of the PCN to report to the commissioners
and other organisations as required
-
Keep up to date
with relevant national policies, including but not limited to PCN Directed
Enhanced Service Specification, Investment & Impact Fund, QoF, Local
Commissioning Framework
-
To monitor and
check the accuracy of submissions for PCN Enhanced Services and contractual
requirements and ensure that all claims are submitted on a monthly and
quarterly basis
-
With support
from the Finance Manager, ensure that the PCNs physical and financial
resources are managed and maintained for maximum effectiveness
-
Ensuring
financial risks are recognised and appropriate action taken
-
Monitoring
expenditure and identifying significant deviations from the plan
-
Planning and
monitoring income and cash flow to ensure that income is maximised
-
Ensuring all
claims are submitted in good time and payment made and received
Communication
-
Develop
excellent relationships with key stakeholders including both internal and
external staff
-
Conduct
meetings as required with clear agendas, minutes and actions from each
Enhanced Access (EA)
-
Set up clinics
on EMIS and amend as needed
-
Manage staffing
the EA clinics
-
Set up and
manage staff rotas and shift allocation
-
Undertake
patient feedback surveys to evaluate and improve the EA service
-
Encourage 100%
usage of the EA service
PCN EMIS Hub Management
-
Responsible for
managing staff access to PCN Hub, including smartcards and passwords
-
Set up clinics
on Hub
-
Monitor and
manage tasks and other Hub admin
Line Management
-
Support the SHP
HR Team in developing job descriptions and person specifications and the
recruitment, induction and training and the retention of PCN clinical and
administrative staff
-
Be responsible
for management of PCN staff including those on the Additional Roles
Reimbursement (ARR) Scheme
-
Liaise with
third parties involved with PCN staff
-
Ensure
appropriate appraisals and reviews are carried out for PCN staff
-
Manage leave
including annual, study and sickness absence
-
Support the SHP
HR Team to undertake staff surveys and use data to develop initiatives to
support staff wellbeing and team sustainability
General requirements
-
Must be able to
work to a flexible schedule and extended hours to accommodate the needs of
the PCN
-
Must be in
possession of a qualified UK drivers license and acceptable driving record
at time of appointment and throughout employment in this position.
-
Regular access to
own vehicle is required.
Health and Safety
- To comply with the Health and Safety at Work etc. Act 1974.
- To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
Equality and Diversity
-
To carry out at all times their responsibilities in line with
Equal Opportunities Policy and Procedure.
Risk Management and Clinical Governance
-
To work within the Clinical Governance Framework of the
practice, incorporating Risk Management and all other quality initiatives and
all aspects of CQC implementation.
Confidentiality
-
To maintain confidentiality of information relating to patients,
clients, staff and other users of the services in accordance with the General
Data Protection Regulations 2018 including outside of the work
environment. Any breach of
confidentiality may render an individual liable for dismissal and/or
prosecution.
Safeguarding
-
Whilst in post, staff are expected to acquire and update their
knowledge on safeguarding as per the intercollegiate document requirements
and SHP policies.
Professional development
-
The post holder will participate in any training programme
implemented by the practice as part of this employment
-
To participate in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
General
-
To undertake any other duties commensurate with the role, within
the bounds of their own competence as guided by the attached management
framework.
-
To work across the various SHP sites as required.
-
In light of national policy and due to the needs of the business
it may be necessary for the Partnership to alter the opening hours of the
surgeries. This could incorporate
different opening hours and weekend working which may affect when you are
required to work. The post holder is
expected to be flexible and accommodating, following consultation, in terms
of any changes to operating times in the future.
SHP
Vision Statement:
To provide
person-centred care at the heart of the community.
Mission
Statement:
Solihull Healthcare Partnership aims to be the
provider of choice in delivering holistic care to our neighbourhood.
Honest - We practice and encourage open and honest
communication, acting with integrity in all that we do.
Excellence - We strive to achieve the highest standards in the
care we deliver
and enable our team to create an environment that encourages excellence.
Accountable - We take personal and collective responsibility for
our actions and the way we deliver care.
Respectful - We engage with our team, our patients and our
community with respect, providing kind and compassionate person-centred care.
Transformational -
We are committed to continually
improving our standards, working with the community, being responsive and
adapting to the changing needs of the neighbourhood.
Job description
Job responsibilities
Operational
-
Lead the
management and delivery of the PCN DES requirements
-
Be responsible
for the management of operational processes of the PCN and for the development
of Standard Operating Procedures for PCN services
-
Help develop
strategies to progress the overall development of the PCN, with reference to
the Maturity Matrix and the PCN Development Plan
-
Support the PCN
Clinical Director and CEO in identifying projects and necessary workstreams
-
Implement
projects and pathways
-
Contribute to
the development of key performance indicators for the successful assessment
of individuals and work stream success.
-
Be responsible
for managing PCN physical resources and ensure PCN premises are well
maintained and fit for purpose
-
Have a good
understanding of CQC and other regulatory requirements and ensure PCN
compliance
-
Analyse service
specification, performance indicators and data collection requirements to
inform design for new PCN services
-
Collate
feedback / analysis data on behalf of the PCN to report to the commissioners
and other organisations as required
-
Keep up to date
with relevant national policies, including but not limited to PCN Directed
Enhanced Service Specification, Investment & Impact Fund, QoF, Local
Commissioning Framework
-
To monitor and
check the accuracy of submissions for PCN Enhanced Services and contractual
requirements and ensure that all claims are submitted on a monthly and
quarterly basis
-
With support
from the Finance Manager, ensure that the PCNs physical and financial
resources are managed and maintained for maximum effectiveness
-
Ensuring
financial risks are recognised and appropriate action taken
-
Monitoring
expenditure and identifying significant deviations from the plan
-
Planning and
monitoring income and cash flow to ensure that income is maximised
-
Ensuring all
claims are submitted in good time and payment made and received
Communication
-
Develop
excellent relationships with key stakeholders including both internal and
external staff
-
Conduct
meetings as required with clear agendas, minutes and actions from each
Enhanced Access (EA)
-
Set up clinics
on EMIS and amend as needed
-
Manage staffing
the EA clinics
-
Set up and
manage staff rotas and shift allocation
-
Undertake
patient feedback surveys to evaluate and improve the EA service
-
Encourage 100%
usage of the EA service
PCN EMIS Hub Management
-
Responsible for
managing staff access to PCN Hub, including smartcards and passwords
-
Set up clinics
on Hub
-
Monitor and
manage tasks and other Hub admin
Line Management
-
Support the SHP
HR Team in developing job descriptions and person specifications and the
recruitment, induction and training and the retention of PCN clinical and
administrative staff
-
Be responsible
for management of PCN staff including those on the Additional Roles
Reimbursement (ARR) Scheme
-
Liaise with
third parties involved with PCN staff
-
Ensure
appropriate appraisals and reviews are carried out for PCN staff
-
Manage leave
including annual, study and sickness absence
-
Support the SHP
HR Team to undertake staff surveys and use data to develop initiatives to
support staff wellbeing and team sustainability
General requirements
-
Must be able to
work to a flexible schedule and extended hours to accommodate the needs of
the PCN
-
Must be in
possession of a qualified UK drivers license and acceptable driving record
at time of appointment and throughout employment in this position.
-
Regular access to
own vehicle is required.
Health and Safety
- To comply with the Health and Safety at Work etc. Act 1974.
- To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
Equality and Diversity
-
To carry out at all times their responsibilities in line with
Equal Opportunities Policy and Procedure.
Risk Management and Clinical Governance
-
To work within the Clinical Governance Framework of the
practice, incorporating Risk Management and all other quality initiatives and
all aspects of CQC implementation.
Confidentiality
-
To maintain confidentiality of information relating to patients,
clients, staff and other users of the services in accordance with the General
Data Protection Regulations 2018 including outside of the work
environment. Any breach of
confidentiality may render an individual liable for dismissal and/or
prosecution.
Safeguarding
-
Whilst in post, staff are expected to acquire and update their
knowledge on safeguarding as per the intercollegiate document requirements
and SHP policies.
Professional development
-
The post holder will participate in any training programme
implemented by the practice as part of this employment
-
To participate in an annual individual performance review,
including taking responsibility for maintaining a record of own personal
and/or professional development
General
-
To undertake any other duties commensurate with the role, within
the bounds of their own competence as guided by the attached management
framework.
-
To work across the various SHP sites as required.
-
In light of national policy and due to the needs of the business
it may be necessary for the Partnership to alter the opening hours of the
surgeries. This could incorporate
different opening hours and weekend working which may affect when you are
required to work. The post holder is
expected to be flexible and accommodating, following consultation, in terms
of any changes to operating times in the future.
SHP
Vision Statement:
To provide
person-centred care at the heart of the community.
Mission
Statement:
Solihull Healthcare Partnership aims to be the
provider of choice in delivering holistic care to our neighbourhood.
Honest - We practice and encourage open and honest
communication, acting with integrity in all that we do.
Excellence - We strive to achieve the highest standards in the
care we deliver
and enable our team to create an environment that encourages excellence.
Accountable - We take personal and collective responsibility for
our actions and the way we deliver care.
Respectful - We engage with our team, our patients and our
community with respect, providing kind and compassionate person-centred care.
Transformational -
We are committed to continually
improving our standards, working with the community, being responsive and
adapting to the changing needs of the neighbourhood.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
Desirable
- Formal Management/Leadership qualification
Experience
Essential
- Experience of working in a Primary Care setting
- Demonstrable experience of managing a team
- Experience of reviewing performance data
- Experience of managing rota's
- Understanding of clinical governance
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
Desirable
- Formal Management/Leadership qualification
Experience
Essential
- Experience of working in a Primary Care setting
- Demonstrable experience of managing a team
- Experience of reviewing performance data
- Experience of managing rota's
- Understanding of clinical governance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
