GP Receptionist

Job description

Job responsibilities

Responsible to: Practice Manager through Head Receptionist

Major Duties and Responsibilities of the Post:

Reception Duties:

1. Utilise appointment system and monitor flow of patients into consulting and treatment rooms.

2. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are adhered to and documentation is fully completed.

3. Advise patients of relevant charges for private services.

4. Take and receive messages and respond to all queries and requests for assistance from patients and other visitors.

5. Deal with and action requests for repeat prescriptions.

6. Ensure reception and waiting areas are kept safe and tidy.

Management of Appointment Systems:

1. Ensure total familiarity with all appointment systems in effect including regular and incidental variations.

2. Book appointments and recalls ensuring sufficient information is recorded to retrieve medical records.

3. Monitor effectiveness of the system and report any problems or issues.

Management of Medical Records:

1. Retrieve and re-file records as required, ensuring that strict alphabetical order is adhered to.

Preparation of Consulting Rooms:

1. Ensure that the consulting rooms are prepared in readiness for each consulting session.

2. Ensure that at the end of the day the consulting rooms are checked and left tidy and secure.

Operation of Telephone System:

a. Receive and make calls as required. Divert calls as appropriate to other care providers when necessary.

Start and End of Day Procedures:

1. Open up premises at the start of day and make all necessary preparation to receive patients.

2. Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm activated.

Any Other Delegated Duties Considered Appropriate to the Post.

Special Requirements of the Post:

1. An understanding, acceptance and adherence to the need for strict confidentiality.

2. An ability to use own judgement, resourcefulness, common sense andlocal knowledge, to respond to patient enquiries and requests.

3. Excellent communication skills.

4. Cover other staff as appropriate.

Person Specification

Qualifications

Desirable

• NVQ in Administration or Customer Care
• European Computer Driving Licence or Equivalent Computer Qualification

Experience

Essential

• Experience of working in an office environment.

Desirable

• Experience of working in a GP practice.
• Experience in Customer Care.

Skills/Knowledge/Attributes

Essential

• Computer skills.
• Excellent communication skills.
• Able to work as part of a team.
• Understanding of the need for strict confidentiality.

Desirable

• Basic IT skills.

Physical Requirements

Essential

• Ability to travel between sites.
• Ability to travel for training.

Other

Essential

• Listening skills.
• Self Motivated.
• Able to prioritise tasks and use own initiative.
• Diplomacy and tact.
• Flexibility.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shiregreen Medical Centre

Address

492 Bellhouse Road

Sheffield

S5 0RG

Employer's website

https://www.shiregreenmedicalcentre.co.uk/ (Opens in a new tab)