Digital & Transformation Lead

Job description

Job responsibilities

- Co-ordinating support and resolutions for IT related issues, with assistance from the PCN IT Team and the relevant external support teams.

- Acquirement and setup of new software or hardware required on site.

- Staff training on software and hardware (e.g. Windows, EMIS, Telephony, Remote Working).

- Auditing and analysis of practice data and statistics (e.g. SNOMED, CQRS, Immunisations, Appointment Reporting, Population Management).

- Development, deployment and training for new projects agreed by the PCNs GP IT leads.

- Management of EMIS resources protocols, templates, concepts, document templates, searches & reports.

- Coordinate and chair PCN IT Meeting

- Lead the IT Team and conduct annual appraisals

- Aim to reduce variability between practices (where appropriate) and facilitating the sharing of good practice

- Develop communication strategy (both internal and external) in conjunction with the practices and other system partners

- Explore new technology opportunities to improve patient care, safety and efficiency across the PCN

- Generate training materials for new IT projects or software

- Develop relationships with other practices, One Care, the GPCB and other system partners to create and share digital solutions to improve patient access and care

- Develop business cases for digital transformation work

- Have responsibility for leading and facilitating quality improvement with clinical support

- To review the PCN digital estate and lead improvement in digital maturity, including cybersecurity and resilience plans.

- Foster relationships with the ICS population health management to identify areas of need and improvement for the PCN population

- Review and improve the PCNs digital maturity

- Support the implementation of research projects across the PCN

- Evaluate the effectiveness of the IT Team to provide reports on activity, quality and capacity

- Design/explore business intelligence tools to monitor activity in the practices and provide reports on capacity and utilisation

- Collaborate with system partners at neighbourhood level to improve digital communication, share data, IT development and recording of clinical activity.

Person Specification

Experience

Essential

• Experience and success of communicating with people
• Experience of working in teams; able to promote teamwork
• Working in a computer environment

Desirable

• Administrative experience in the NHS or in practice management
• Experience of working with NHS bodies

Qualifications

Essential

• Evidence of a sound education to A level standard or equivalent
• Evidence of a commitment to continuing professional development

Desirable

• Degree level certification
• Relevant management qualification

Skills and competencies

Essential

• A solutions focused approach to problem solving
• Intelligent with a fast learning ability
• Effective communication (oral and written) and excellent inter-personal skills
• Appropriate IT skills
• Good time management
• Able to manage change and cope with pressure
• Networking and facilitation
• Motivational
• Project management
• Business plan writing

Desirable

• Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whiteladies Medical Group

Address

Whatley Road

Bristol

BS8 2PU

Employer's website

https://www.whiteladiesmedical.nhs.uk (Opens in a new tab)