Job summary
Here at Alnwick Medical Group we have a team of approximately 80 members of staff working across our 4 sites, 20 of which are our Patient Support Team.
Due to internal progression an exciting new job opportunity for a Patient Support Team Member has become available. We are looking for a friendly, flexible and proactive person to come and join us part time (up to 28 hours per week).
Depending on internal progression this position will be either in the Reception Department or in the Scanning and Coding Department, please indicate on application form which department you would prefer or if you have no preference.
The successful candidate will be required to work between the hours of 7.45am - 6.30pm Monday - Friday.
Main duties of the job
Reception Duties
Greet patients and visitors to the practice
Book in, amend and cancel patient appointments
Receive and accurately record requests for home visits
Process and distribute eConsult requests from patients
Ensure the clinicians workload is evenly distributed
Respond or redirect patients to most appropriate care provider if necessary
Set-up of new patients onto the computer system
Advise patients of relevant charges for private services, accept payment and issue receipts for same
Ensure reception and waiting areas are kept neat and tidy
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
Undertake administration tasks as allocated on rota organised by the Patient Support Team Manager
Action start and end of day procedures
Check & respond to emails
To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
Scanning and Coding duties
Dealing with all aspects of incoming and outgoing mail and emails.
Scanning and Coding of incoming correspondence, forwarding to the appropriate staff member / department.
Liaising with all staff at Alnwick Medical Group, patients and hospital staff.
About us
Our mission statement at Alnwick Medical Group is "Better through successfully working together to provide a full range of primary care services for rural Northumberland"
Benefits include:
NHS Pension
Training Package
Recognised continuous service within the NHS
Generous annual leave
Access to Bluelight discounts
Job description
Job responsibilities
The Administrator / Receptionist will be responsible for all general administrative duties and reception duties within Alnwick Medical Group.
Key tasks and Responsibilities
- Carries out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
- Be prepared to help with cover in all departments of the Patient Support Team.
Key results/objectives
- Contributes to ensuring patients are seen in a timely, caring and professional manner
- Supports equality and diversity of patients and colleagues
- Supports wider team with achieving their objectives where appropriate
Confidentiality
- Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for
- Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.
Personal and Professional Development
- The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies.
- Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation
Quality
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patient needs
- Effectively manage own time, workload and resources
- Perform regular and relevant risk assessments
Health and Safety
- Follows Alnwick Medical Group policies and procedures relating to health and safety
- Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles.
- Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary
- Effectively manages any health and safety issues raised.
Communication
- Effectively communicates with patients and colleagues,
- Comfortably and confidently communicates verbally, as well as written methods including email
Job description
Job responsibilities
The Administrator / Receptionist will be responsible for all general administrative duties and reception duties within Alnwick Medical Group.
Key tasks and Responsibilities
- Carries out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
- Be prepared to help with cover in all departments of the Patient Support Team.
Key results/objectives
- Contributes to ensuring patients are seen in a timely, caring and professional manner
- Supports equality and diversity of patients and colleagues
- Supports wider team with achieving their objectives where appropriate
Confidentiality
- Ensures self-compliance with data protection laws and confidentiality agreements and that of the teams the post holder is responsible for
- Follows confidentiality policy, computer use policy, information governance policy, social media policy and any other policy relating to confidentiality within role.
Personal and Professional Development
- The post holder will be supported with professional and personal development in line with the relevant Alnwick Medical Group policies.
- Alnwick Medical Group is an equal opportunities employer and encourages the development of all staff within the organisation
Quality
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patient needs
- Effectively manage own time, workload and resources
- Perform regular and relevant risk assessments
Health and Safety
- Follows Alnwick Medical Group policies and procedures relating to health and safety
- Mitigates risks to employee and patient health and safety by contributing to risk assessments, escalating concerns and ensures adequate training in all areas of their roles.
- Understands and uses the Safeguard, Incident & Risk Management System (SIRMS) when necessary
- Effectively manages any health and safety issues raised.
Communication
- Effectively communicates with patients and colleagues,
- Comfortably and confidently communicates verbally, as well as written methods including email
Person Specification
Experience
Essential
- Excellent telephone manner
- Skilled in front of house working
- Good interpersonal and communications skills
- Ability to handle difficult situations
Desirable
- Knowledge and Skills of medical IT systems is advantageous
Qualifications
Essential
- GCSE (or equivalent) in Maths and English
Desirable
- NVQ in Customer Service or Health related course GCSE or equivalent in IT
Person Specification
Experience
Essential
- Excellent telephone manner
- Skilled in front of house working
- Good interpersonal and communications skills
- Ability to handle difficult situations
Desirable
- Knowledge and Skills of medical IT systems is advantageous
Qualifications
Essential
- GCSE (or equivalent) in Maths and English
Desirable
- NVQ in Customer Service or Health related course GCSE or equivalent in IT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Alnwick Medical Group
Address
Infirmary Drive
Alnwick
Northumberland
NE66 2NL