Patient Support Team Receptionist

Job summary

Here at Alnwick Medical Group we have a team of approximately 80 members of staff working across our 4 sites, 12 of which are our Patient Support Reception Team.

Due to internal progression an exciting new job opportunity for a Patient Support Team Receptionist has become available. We are looking for a friendly, flexible and proactive person to come and join us part time (up to 28 hours per week).

The successful candidate will be required to work between the hours of 7.45am - 6.30pm Monday - Friday.

Main duties of the job

Main duties of the job

Greet patients and visitors to the practice

Book in, amend and cancel patient appointments

Receive and accurately record requests for home visits

Process and distribute eConsult requests from patients

Ensure the clinicians workload is evenly distributed

Respond or redirect patients to most appropriate care provider if necessary

Set-up of new patients onto the computer system

Advise patients of relevant charges for private services, accept payment and issue receipts for same

Ensure reception and waiting areas are kept neat and tidy

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly

Undertake administration tasks as allocated on rota organised by the Patient Support Team Manager

Action start and end of day procedures

Check & respond to emails

To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post

About us

Our mission statement at Alnwick Medical Group is "Better through successfully working together to provide a full range of primary care services for rural Northumberland"

Benefits include:

NHS Pension

Training Package

Recognised continuous service within the NHS

Generous annual leave

Access to Bluelight discounts