Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
Working pattern is Wednesday 10.30 - 15.30, Thursday 10.30 - 18.30 and Friday 10.30 - 18.30.
Main duties of the job
To act as the central point of contact for patients, care navigation, the distribution
of information, messages and enquiries for the clinical team, liaising with
multi-disciplinary team members and external agencies such as secondary care
and community service providers.
About us
St Laurences Medical Centre is a small urban practice which serves a population of around 5,600 patients.
We are a friendly, busy practice who are committed to providing excellent patient care in a safe and supportive environment.
We have an experienced supportive team both clinical and non clinical
Job description
Job responsibilities
The following are the core responsibilities of the
Receptionist. There may be, on occasion,
a requirement to carry out other tasks. This will be dependent upon factors
such as workload and staffing levels:
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing
with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from
patients, team members and external agencies
- Clinically code data on EMIS
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant
patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR,
insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Process medication requests
- Secondary responsibilities
In addition to the primary responsibilities, the
Receptionist may be requested to:
- Partake in audit as directed by the audit lead
- Action incoming emails and correspondence as necessary
- Scan patient related documentation and attach scanned
documents to patients healthcare records
- Complete opening and closing procedures in accordance with
the duty rota
- Monitor stationery supplies
- Produce, maintain and participate in the receptionist rota
for lunch and out of hours cover
- Support the Practice Manager with all Patient Participation
Group related matters
- Update display promotional material on the allocated noticed
boards and in the waiting room
Job description
Job responsibilities
The following are the core responsibilities of the
Receptionist. There may be, on occasion,
a requirement to carry out other tasks. This will be dependent upon factors
such as workload and staffing levels:
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing
with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from
patients, team members and external agencies
- Clinically code data on EMIS
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant
patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR,
insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Process medication requests
- Secondary responsibilities
In addition to the primary responsibilities, the
Receptionist may be requested to:
- Partake in audit as directed by the audit lead
- Action incoming emails and correspondence as necessary
- Scan patient related documentation and attach scanned
documents to patients healthcare records
- Complete opening and closing procedures in accordance with
the duty rota
- Monitor stationery supplies
- Produce, maintain and participate in the receptionist rota
for lunch and out of hours cover
- Support the Practice Manager with all Patient Participation
Group related matters
- Update display promotional material on the allocated noticed
boards and in the waiting room
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
