Care Co-Ordinator

Abbey House Medical Practice

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for a Care Co-ordinator to join our friendly team at Abbey House Medical Practice.

This new role will involve working closely with GPs and other primary care professionals within the practice and the Primary Care Network to identify and manage a caseload of identified patients. As a Care Co-ordinator, you will ensure that the appropriate support is made available to these patients and their carers in addition to ensuring that their changing needs are addressed.

This is a permanent position and the hours are negotiable - Full or part-time flexibility up to a maximum 37.5 hours per week.

Main duties of the job

We are seeking an individual who is enthusiastic, compassionate, approachable, organised and must be able to work as part of a team. The successful candidate must demonstrate good communication skills in order to provide timely and accurate verbal and written communication to patients, carers and a wide variety of healthcare professionals. Problem-solving skills and successful time management are also essential in the undertaking of this role.

IT experience is essential (MS Office & Internet) and a knowledge of SystmOne would be an advantage however full training will be given.

Previous experience of working in a "people-centered environment" is preferred and knowledge of the local area is desirable, along with an awareness of the challenges faced in the community.

The successful candidate must have or must be willing to complete Safeguarding Certification & training set out by the Personalised Care Institute.

About us

We are a large practice based over 2 sites in the small market town of Daventry, Northamptonshire with an outstanding CQC rating. Despite our large size, we pride ourselves in our team spirit and look forward to welcoming the new Care Co-ordinator to the surgery!

We are offering this post as a permanent position and the hours are negotiable - We can offer full or part-time flexibility up to a maximum 37.5 hours per week.

Hourly rate £9-11 per hour dependent on experience.

Other employee benefits include 25 days annual leave plus bank holidays & the opportunity to enroll into the NHS Pension Scheme.

Date posted

04 June 2020

Pay scheme

Other

Salary

£9 to £11 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A0938-20-2178

Job locations

Golding Close

Daventry

Northamptonshire

NN11 4FE


Job description

Job responsibilities

Abbey House Medical Practice

Specimen Job Description Care Co-Ordinator

RESPONSIBLE TO: Clinical Director / Clinical Administrator (Clinically) & Deputy Practice Manager (Personnel)

RESPONSIBLE FOR: Working closely with GPs and other primary care professionals within the Practice and PCN to identify and manage a caseload of identified patients. To make sure that appropriate support is made available to these patients and their carers and ensuring that their changing needs are addressed.

DUTIES TO INCLUDE

1. Utilise population health intelligence to proactively identify and work with a cohort of patients (for example the elderly, disabled or at risk) to deliver personalised care.

2. Support patients to utilise decision aids in preparation for a shared decision-making conversation.

3. Holistically bring together all of a persons identified care and support needs and explore their options to meet these into a single personalised care and support plan, in line with best practice.

4. Help patients to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

5. Support people to take up training and employment, and to access appropriate benefits where eligible.

6. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing.

7. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level.

8. Explore and assist people to access personal health budgets where appropriate

9. Provide coordination and navigation for people and their carers across health and care services, working closely with the care co-ordinator (safeguarding), social prescribing link workers, clinical administrator, and other primary care professionals.

10. Where appropriate refer people back to other health professionals.

11. Support the coordination and delivery of MDTs.

12. To work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing own workload to deliver the practice priorities.

13. Raise awareness within the practice of shared-decision making and decision support tools

14. Raise awareness of how to identify patients who may benefit from shared decision making

15. Ensure that all activities are recorded, monitored and evaluated.

16. Attend all meetings as required.

17. Work in accordance with practice policies, ensuring that all work and procedures are undertaken in accordance with issued guidelines.

18. Attend any training courses and supervision sessions as required.

19. Promote the professional image and services offered by the surgery.

20. Any other duties that may be required and agreed by the Doctors and Management Team

Job description

Job responsibilities

Abbey House Medical Practice

Specimen Job Description Care Co-Ordinator

RESPONSIBLE TO: Clinical Director / Clinical Administrator (Clinically) & Deputy Practice Manager (Personnel)

RESPONSIBLE FOR: Working closely with GPs and other primary care professionals within the Practice and PCN to identify and manage a caseload of identified patients. To make sure that appropriate support is made available to these patients and their carers and ensuring that their changing needs are addressed.

DUTIES TO INCLUDE

1. Utilise population health intelligence to proactively identify and work with a cohort of patients (for example the elderly, disabled or at risk) to deliver personalised care.

2. Support patients to utilise decision aids in preparation for a shared decision-making conversation.

3. Holistically bring together all of a persons identified care and support needs and explore their options to meet these into a single personalised care and support plan, in line with best practice.

4. Help patients to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.

5. Support people to take up training and employment, and to access appropriate benefits where eligible.

6. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing.

7. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level.

8. Explore and assist people to access personal health budgets where appropriate

9. Provide coordination and navigation for people and their carers across health and care services, working closely with the care co-ordinator (safeguarding), social prescribing link workers, clinical administrator, and other primary care professionals.

10. Where appropriate refer people back to other health professionals.

11. Support the coordination and delivery of MDTs.

12. To work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing own workload to deliver the practice priorities.

13. Raise awareness within the practice of shared-decision making and decision support tools

14. Raise awareness of how to identify patients who may benefit from shared decision making

15. Ensure that all activities are recorded, monitored and evaluated.

16. Attend all meetings as required.

17. Work in accordance with practice policies, ensuring that all work and procedures are undertaken in accordance with issued guidelines.

18. Attend any training courses and supervision sessions as required.

19. Promote the professional image and services offered by the surgery.

20. Any other duties that may be required and agreed by the Doctors and Management Team

Person Specification

Qualifications

Essential

  • Safeguarding Certification, or willingness to complete.
  • Training as set out by the Personalised Care Institute, or willingness to complete.

Desirable

  • Training in motivational coaching and interviewing.

Experience

Essential

  • Experience working in a people-centered environment

Desirable

  • Care Co-ordinator role in primary care.
  • An understanding of safeguarding issues.
  • Working with SystmOne.

Skills

Essential

  • IT skills (MS Office, Internet, etc).
  • Interpersonal skills.
  • Time Management.
  • Communication and negotiation skills.
  • Problem solving skills analytical thinker.

Knowledge

Desirable

  • Knowledge of local area and challenges faced in the community.
Person Specification

Qualifications

Essential

  • Safeguarding Certification, or willingness to complete.
  • Training as set out by the Personalised Care Institute, or willingness to complete.

Desirable

  • Training in motivational coaching and interviewing.

Experience

Essential

  • Experience working in a people-centered environment

Desirable

  • Care Co-ordinator role in primary care.
  • An understanding of safeguarding issues.
  • Working with SystmOne.

Skills

Essential

  • IT skills (MS Office, Internet, etc).
  • Interpersonal skills.
  • Time Management.
  • Communication and negotiation skills.
  • Problem solving skills analytical thinker.

Knowledge

Desirable

  • Knowledge of local area and challenges faced in the community.

Employer details

Employer name

Abbey House Medical Practice

Address

Golding Close

Daventry

Northamptonshire

NN11 4FE


Employer's website

https://www.abbeyhousemedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Abbey House Medical Practice

Address

Golding Close

Daventry

Northamptonshire

NN11 4FE


Employer's website

https://www.abbeyhousemedicalpractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Deputy Practice Manager

Tracey Bishop

tracey.bishop2@nhs.net

01327708588

Date posted

04 June 2020

Pay scheme

Other

Salary

£9 to £11 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A0938-20-2178

Job locations

Golding Close

Daventry

Northamptonshire

NN11 4FE


Supporting documents

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